Privacy Policy

1. Who we are

Rise Utilities Ltd is the data controller for personal data processed through this website and through our commercial relationships. Company registration: 15806454, registered in England and Wales. Registered address: 70 White Lion Street, London N1 9PP.

For any privacy-related enquiry, contact info@riseutilities.co.uk.

2. What we collect

We collect personal data only where it is necessary to respond to enquiries, manage our contractual relationships, or operate our business. Specifically:

• Contact details you provide through our tender enquiry form (name, company, email, phone)
• Scope information you share in connection with a prospective or live programme
• Anonymous analytics data about how our website is used (aggregated, not identifiable)

3. How we use it

We use personal data to:

• Respond to tender enquiries and supplier onboarding requests
• Manage live contractual relationships with clients, suppliers, and operatives
• Meet our statutory obligations, including HSEQ, finance, and tax record-keeping
• Improve the service we offer and the content of our website

We do not sell personal data. We do not share it for marketing purposes. We do not use it to profile individuals.

4. Lawful basis

We rely on the following lawful bases under UK GDPR:

• Legitimate interests for managing enquiries, client relationships, and site operations
• Contract where data is needed to deliver a service we have agreed to provide
• Legal obligation for HSEQ, tax, finance, and compliance record-keeping

5. How long we keep it

Enquiry data is retained for up to 24 months. Commercial records are retained for seven years in line with statutory obligations. Operative and HSEQ records are retained for the duration required by regulation.

6. Your rights

Under UK GDPR you have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain types of processing. To exercise any of these rights, email info@riseutilities.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

7. Cookies

We use a small number of cookies to operate the site and understand how it is used. See our Cookies policy for details.

8. Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect the most recent version. Material changes will be communicated through the website.